DreamBeam LLC, a Florida limited liability company doing business as HomeEase (“HomeEase,” “we,” “us,” or “our”), is an Orlando, Florida based home-care company providing residential cleaning, home organization, styling, home resets, post-move setup, and ongoing home-care services.
These Terms of Use & Service Terms (the “Terms”) govern both your use of our website and the services we provide to you. In these Terms, “you” and “Client” mean the person using our website or receiving our services.
By checking the box indicating your agreement when you submit a booking, consultation, or quiz form, by paying a deposit or invoice, or by allowing HomeEase to begin work in your home, you agree to be bound by these Terms.
Please read Section 28 carefully. It requires most disputes to be resolved by individual arbitration and waives your right to a jury trial and to participate in a class action. You may opt out of arbitration within 30 days as described in that section.
If you do not agree to these Terms, do not use our website and do not book our services.
You may use the HomeEase website for lawful, personal purposes related to learning about our services, contacting us, taking our Home Calm Quiz, or booking a consultation or service.
You agree not to: use the website for unlawful purposes; attempt to gain unauthorized access to the website or its systems; interfere with website security or functionality; submit false, misleading, or fraudulent information; copy, reproduce, modify, or distribute website content without permission; use automated systems to scrape or reproduce substantial portions of our content; or introduce malicious code.
We may restrict or terminate access to the website if we believe these Terms have been violated.
We work to keep our website accurate and current. Service descriptions, prices, availability, service areas, schedules, and promotions may change without notice. A website description does not guarantee that a particular service, appointment time, product, or service area will be available.
Some projects require a consultation or walkthrough before a final price or service plan can be confirmed.
Submitting a contact form, quiz, consultation request, or booking request does not guarantee an appointment. A booking is confirmed only when HomeEase confirms it in writing and the deposit has been received.
You are responsible for providing accurate contact information and any information reasonably needed to plan your service.
Prices shown on our website may represent starting prices, package prices, or estimates based on the information available at the time.
Deposit. A deposit is due at the time your date is reserved. Your date is held only once the deposit is received. The deposit is applied to the final invoice.
Balance. The remaining balance is due upon completion of the service on the day of service, unless we have agreed otherwise in writing.
Changes in scope. Additional services, larger spaces, specialty requests, additional organizing materials, or changes to the agreed scope may result in additional charges. We will communicate any material additional cost to you before proceeding, and you may decline.
Late payment and chargebacks. Balances unpaid more than 7 days after the service date accrue a late fee of 1.5% per month on the outstanding amount, to the extent permitted by law. If you initiate a chargeback for a service that was performed, you agree to reimburse HomeEase for the disputed amount and any processor fees, without limiting our other rights.
Taxes. Residential cleaning and organizing services in Florida are generally not subject to Florida sales tax. Where sales tax applies to any tangible goods provided, it will be shown separately on your invoice.
PLEASE READ — THIS IS A RECURRING SUBSCRIPTION. The Keepers Club is a monthly membership billed automatically to the payment method you provide. It has a three (3) month minimum term and then continues month to month until you cancel. Your card will be charged automatically each month at your then-current tier rate until you cancel. |
Eligibility. The Keepers Club is available only after a completed Signature Reset.
What is included. Four visits per month by the same team. Each visit includes light cleaning, organization upkeep, linen rotation, scent refresh, and styling, sized according to your membership tier.
Billing. Your first month is charged at enrollment and each subsequent month on the same calendar day. We will email you a confirmation of your membership terms at enrollment and a receipt for each charge.
Minimum term. If you cancel before completing three months, the remaining months of the minimum term become immediately due, unless we agree otherwise in writing.
How to cancel. After the minimum term you may cancel at any time, effective at the end of your current billing month, by the same means you signed up — online through your account or through the cancellation link in any membership email — or by emailing hello@homeeaseorlando.com or calling us. We will not require you to speak with a retention representative. Cancellation is effective when we receive your request; we will confirm it in writing within two business days.
Price changes. We will give you at least 30 days’ written notice before any change to your membership rate. You may cancel before the new rate takes effect.
Fair use. Each visit is planned for one week of normal household life in a home of your size. Parties, houseguests, holidays, renovations, or a move create work beyond a maintenance visit. Please tell us in advance and we will schedule an Event Recovery block — an optional paid add-on quoted to you before any additional charge is incurred. Our team will not silently extend a visit, and we will never bill you for extra time without your agreement in advance.
Change in tier. If your home consistently requires more time than your tier provides — for example after a family change, a new pet, or a renovation — we will discuss moving you to the appropriate tier before any change takes effect.
Situation | Charge |
|---|---|
Cancel or reschedule more than 48 hours before the scheduled start | No charge; deposit moves to the new date |
Cancel or reschedule within 48 hours | 50% of the scheduled service price |
Cancel on the day of service, or our team cannot access the home at the scheduled time (lockout) | 100% of the scheduled service price |
Our team must wait more than 30 minutes to gain access | $75 per hour, prorated, per team member |
Keepers Club visits missed or cancelled by the Client with less than 48 hours’ notice are forfeited and are not credited or rescheduled, unless we are able to offer an alternative slot in the same billing month.
If HomeEase must cancel or reschedule, we will notify you as soon as possible and will reschedule at no additional charge or refund the amount paid for that visit, at your choice.
You are responsible for providing accurate access instructions, keys, access codes, gate and community information, parking instructions, and any other information needed for our team to enter and leave the property safely and lawfully. You represent that you are authorized to provide this access.
Where you provide keys or codes, we store them securely, limit them to the team assigned to your home, and delete or return them within 30 days after service ends. HomeEase’s total liability arising from the loss of a key or the misuse of an access code is limited to the reasonable cost of rekeying the affected locks, not to exceed $500.
We may decline to accept custody of a physical key.
For the best result, please tell us before service begins about: areas requiring special attention; fragile or valuable belongings; surfaces requiring specific care; allergies or scent sensitivities; items that should not be moved; areas that should not be entered; pets and other household considerations; recording devices in the home; and anything requiring special handling.
Please also secure pets in a separate room or off-site. Our team is not responsible for pets that escape, and may pause or leave if an animal behaves aggressively. We will contact you before leaving where it is possible to do so.
HomeEase will make reasonable efforts to follow your instructions, but we cannot guarantee outcomes where materials, conditions, damage, age, construction, staining, or other circumstances prevent the requested result.
Before service, please secure or remove: cash, jewelry, watches, precious metals, collectibles, firearms and ammunition, prescription medications, passports, financial and legal documents, and any irreplaceable item.
Our team is instructed not to open safes, drawers containing documents, medicine cabinets, or jewelry boxes, and not to handle firearms, medications, or cash under any circumstances.
Antiques, fine art, heirlooms, designer textiles, and items with a value exceeding $500 are handled only if you have identified them to us in writing before service begins, together with their approximate value. Items not identified in advance are treated as ordinary household items for the purposes of any claim.
Any report of a missing item must be made to HomeEase in writing within 48 hours of the service and must be accompanied by a report filed with local law enforcement. HomeEase will cooperate fully with any such investigation.
You confirm that the surfaces and materials in your home are in sound condition and suitable for cleaning with standard professional products, and you agree to tell us in advance about any surface that requires special treatment.
HomeEase is not responsible for damage to: unsealed, worn, cracked, or improperly installed surfaces; natural stone, marble, travertine, or unglazed tile; unfinished, waxed, or antique wood; brass, copper, or unlacquered metal finishes; delicate wall finishes, wallpaper, and limewash; delicate or vintage textiles; or items already damaged, loose, unstable, or improperly mounted before service.
Results vary with the condition of the home, materials, surfaces, clutter levels, existing damage, and household use. Nothing on our website or in our materials is a guarantee of a specific result unless expressly stated in writing.
HomeEase does not discard, donate, or remove any personal belonging without your written authorization.
During organizing projects, you will be asked to identify items to keep, donate, or review later. The final decision about your belongings is always yours. Where items are removed for donation or disposal, you will be asked to sign a Disposal Authorization listing the categories of items being removed.
HomeEase is not responsible for the sentimental, financial, collectible, or other value of items that you authorize for donation, disposal, or removal.
Standard organizing materials required for your project are included in the quoted service price where stated.
Where you request additional or specialty products beyond what is included, we will source them for you. You may either purchase the products directly from the retailer using a list we provide, or ask HomeEase to purchase them on your behalf. Where HomeEase purchases on your behalf, the products are billed at cost plus a sourcing and procurement fee of 20%, which covers selection, sizing, ordering, delivery coordination, and returns. All product costs and the sourcing fee are quoted to you and approved by you in writing before any purchase.
Products purchased on your behalf are yours. Returns are subject to the retailer’s policy. Custom or made-to-order items are generally non-returnable.
HomeEase may decline to begin, or may stop and leave, where conditions create an unreasonable risk to our team, to you, to household members, to pets, or to property. This includes hazardous materials, unsafe structural conditions, infestations, biohazards, mold, human or animal waste, dangerous substances, extreme temperatures, aggressive animals, or conditions outside the ordinary scope of residential home care.
We also reserve the right to end a service and terminate the client relationship immediately in the event of harassment, discrimination, threatening or intoxicated behavior, or unwanted physical contact toward any member of our team. In these circumstances the full service price remains payable and no refund is due.
We will always communicate our concerns to you where it is safe and reasonable to do so, and discuss whether a different arrangement is appropriate.
If you are not satisfied with an area we serviced, tell us in writing within 48 hours of the service and we will return and re-do that area at no charge, at a time we mutually agree, normally within seven days.
This re-service is your exclusive remedy for service quality. HomeEase does not offer refunds for completed services, and does not reimburse the cost of another provider engaged to redo our work.
We take great care in your home. If something is damaged, we want to make it right — and we need to know quickly, while the facts can still be established.
Our photographs are taken for documentation and quality purposes and never include people, faces, documents, or other personal information.
Please do not hire our team directly. HomeEase invests substantially in recruiting, training, background-checking, insuring, and employing every team member, and our model depends on the same team returning to your home. For 24 months after your last service, you agree not to employ, engage, or contract with any HomeEase team member — directly or through another company, and whether as an employee, contractor, or on an informal or cash basis. |
This applies to any person who provided services in your home or who you met through HomeEase.
If you wish to hire a HomeEase team member, contact us first — we may be able to arrange it. Otherwise, if you engage a HomeEase team member in breach of this section, you agree to pay HomeEase a placement fee of $5,000 per person. The parties agree that HomeEase’s actual damages in these circumstances — recruiting and training a replacement, and the loss of the client relationship the team member served — are difficult to calculate precisely, and that $5,000 is a reasonable pre-estimate of those damages and not a penalty.
HomeEase carries commercial general liability insurance and a janitorial services bond. Certificates are available on request.
Our team members are employees of HomeEase, covered by our policies while performing services for us. HomeEase is not your insurer. Our insurance does not replace or supplement your homeowner’s, renter’s, or valuables insurance, and nothing in these Terms obligates HomeEase to cover a loss that is properly the subject of your own insurance.
HomeEase is not licensed to and does not provide: electrical, plumbing, HVAC, or handyman work; pest control or extermination; mold assessment or remediation; biohazard, crime scene, or hoarding remediation; window cleaning above the second floor or any work requiring a ladder taller than a standard step stool; moving or lifting heavy furniture or appliances; childcare, pet care, or elder care; or the transport of household goods between addresses.
Move-In Setup. Our Move-In Setup service consists of unpacking, placing, organizing, and styling items that have already been delivered to the residence. HomeEase does not transport household goods and is not a registered household goods mover under Chapter 507, Florida Statutes. Transportation of your belongings must be arranged with a licensed moving company.
HomeEase photographs completed work for quality documentation, training, and marketing, subject to the rules described in our Privacy Policy — no people, faces, pets, documents, medications, valuables, house numbers, or identifying views.
Where you sign our Photo & Media Release, you grant HomeEase a perpetual, irrevocable, worldwide, royalty-free right to use those photographs in our marketing, without compensation and without a right to approve each use. Your name, address, and neighborhood are never published.
If you prefer that no photographs be taken in your home, tell us before service begins and we will note it in your file. Photographs of children are never published without the separate written consent of a parent or legal guardian.
All website content — text, photographs, graphics, branding, logos, design elements, videos, questionnaires, and other materials — is owned by HomeEase or used with permission. “HomeEase,” the Home·Ease wordmark, our visual identity, original copy, and proprietary materials, methods, and systems are protected by intellectual property law.
You may view content for personal, non-commercial purposes. You may not reproduce, republish, modify, distribute, sell, or commercially exploit HomeEase content without prior written permission. Nothing on this website grants you any license to HomeEase intellectual property.
If you believe content on our website infringes your intellectual property rights, contact our designated agent at hello@homeeaseorlando.com with the information required under the Digital Millennium Copyright Act, and we will respond promptly.
If you submit a review, testimonial, photograph, comment, or suggestion, you represent that you have the right to provide it, and you grant HomeEase permission to use it for business and marketing purposes. We may edit submissions for length, grammar, and clarity without changing their meaning.
We do not require, request, or offer any incentive for a positive review, and we do not condition any service, discount, or refund on the content of a review.
Our website may link to third-party websites, booking platforms, social media accounts, payment services, and scheduling tools operated independently by third parties. HomeEase does not control their content, policies, security, or availability, and your use of them is governed by their own terms and privacy policies.
THE HOMEEASE WEBSITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” FOR GENERAL INFORMATIONAL PURPOSES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOMEEASE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE COMPLETE, ACCURATE, CURRENT, UNINTERRUPTED, OR ERROR-FREE. |
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (a) HOMEEASE AND ITS OWNERS, MEMBERS, EMPLOYEES, AND REPRESENTATIVES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOSS OF USE, OR LOSS OF DATA, ARISING FROM THE WEBSITE OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. (b) HOMEEASE’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE AMOUNT YOU PAID HOMEEASE FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM, OR (ii) THE TOTAL AMOUNT YOU PAID HOMEEASE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. |
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for gross negligence, willful misconduct, fraud, or bodily injury caused by our negligence. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
To the extent permitted by law, you agree to defend, indemnify, and hold harmless DreamBeam LLC d/b/a HomeEase and its owners, members, employees, and representatives from claims, damages, losses, liabilities, and reasonable expenses (including attorneys’ fees) arising from: your breach of these Terms; your unlawful use of the website; undisclosed hazardous or unsafe conditions in your home; injury to our team caused by a condition or animal in your home that you failed to disclose; or your failure to obtain the authority needed to grant us access to a property.
Let’s talk first. If a dispute arises, contact us at hello@homeeaseorlando.com with a description of the issue and the resolution you are seeking. We will do the same. Most matters are resolved this way. Neither party may begin arbitration until 30 days after this notice is sent.
ARBITRATION AGREEMENT. If we cannot resolve the dispute informally, you and HomeEase agree that any dispute, claim, or controversy arising out of or relating to these Terms, the website, or the services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitration will take place in Orange County, Florida, or by videoconference or on documents at your election. The arbitrator may award any relief that a court could award to you individually. JURY TRIAL WAIVER. YOU AND HOMEEASE EACH WAIVE THE RIGHT TO A TRIAL BY JURY. CLASS ACTION WAIVER. YOU AND HOMEEASE EACH WAIVE THE RIGHT TO BRING OR PARTICIPATE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING. 30-DAY RIGHT TO OPT OUT. You may opt out of this arbitration agreement by sending written notice to hello@homeeaseorlando.com within 30 days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other part of these Terms, and will not affect your relationship with HomeEase in any way. |
Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect intellectual property or confidential information.
If arbitration does not apply — because you opted out, or because a court finds the arbitration agreement unenforceable — any action must be brought exclusively in the state or federal courts located in Orange County, Florida, and you and HomeEase consent to the personal jurisdiction of those courts.
Governing law. These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration agreement above.
To the extent permitted by law, any claim arising out of or relating to these Terms, the website, or the services must be brought within one (1) year after the event giving rise to the claim, or it is permanently barred. This is separate from, and in addition to, the shorter notice periods in Sections 11, 16, and 17.
HomeEase is not liable for any delay or failure to perform caused by events beyond our reasonable control, including hurricanes, tropical storms, flooding, severe weather, evacuation orders, fire, power or water outages, public health emergencies, government action, or road closures. Where a service cannot be performed for such a reason, we will reschedule it or credit your account, and no cancellation fee applies to either party.
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information, and which is incorporated into these Terms by reference.
We may update these Terms to reflect changes to our services, website, business practices, or legal requirements. We will post the revised version on this page and update the effective date. Material changes affecting active clients or Keepers Club members will be sent by email at least 30 days before they take effect, and will not apply retroactively to a dispute that has already arisen.
Your continued use of the website or services after changes take effect means you accept the updated Terms.
Entire agreement. These Terms, together with our Privacy Policy, any signed Photo & Media Release or Disposal Authorization, and any written service proposal or membership confirmation, are the entire agreement between you and HomeEase, and replace any prior discussions or understandings.
Severability. If any provision is found unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain in full force. If the Class Action Waiver in Section 28 is found unenforceable as to a particular claim, that claim will proceed in court and the rest of Section 28 will remain in effect for all other claims.
No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
Assignment. You may not assign these Terms. HomeEase may assign them in connection with a merger, acquisition, or sale of assets.
Notices. Notices to you may be sent to the email address on your account and are deemed received when sent. Notices to HomeEase must be sent to hello@homeeaseorlando.com.
Survival. Sections 11, 16, 17, 18, 21, 22, 25, 26, 27, 28, 29, and 33 survive the end of your relationship with HomeEase.
Attorneys’ fees. In any proceeding to enforce these Terms, the prevailing party is entitled to recover its reasonable attorneys’ fees and costs, to the extent permitted by law.
Independent relationship. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and HomeEase, or between you and any HomeEase team member.
Questions about these Terms are welcome. We believe the best client relationships are built on clarity, respect, and trust — if something is unclear, please contact us before booking.
DreamBeam LLC d/b/a HomeEase
Orlando, Florida 32837
Phone: (407) 616-8530
Email: hello@homeeaseorlando.com
Website: https://homeeaseorlando.com/
When you walk in after a long day — where does the tension settle first?
Be honest — there's no wrong answer. We've been there too.
Not what you wish it meant — what it actually feels like today.
The kind of help that would change a week.
This helps us match the right scope and team size.
Most of our clients tell us they're a mix. Pick what feels most often true.
Including yourself. This shapes how much rhythm a home needs.
Close your eyes for a second. What would actually change your life?
Reading between your answers...
No spam. Unsubscribe in one click. Your details stay between you and us.